Grievance Redressal — Vikalpa Finvest

1. Our Commitment

Vikalpa Finvest is committed to providing high-quality financial advisory and distribution services. We value your feedback and take all complaints seriously. Our goal is to resolve every grievance promptly, fairly, and transparently.

2. How to Raise a Complaint

If you have a grievance related to our services, you may contact us through any of the following channels:

Grievance Officer

Vikalpa Finvest — Compliance Desk

📧 info@vikalpafinvest.com

📞 +91 98765 43210

📍 Vikalpa Finvest, Rajkot, Gujarat, India

When raising a complaint, please include:

Your full name and contact details
Nature of the grievance with relevant dates
Any supporting documents or transaction references

3. Resolution Timeline

Stage	Action	Timeline
Acknowledgement	We acknowledge receipt of your complaint	Within 3 business days
Investigation	We review your complaint and gather relevant information	Within 7 business days
Resolution	We provide a final response with resolution or explanation	Within 30 days

4. Escalation — SEBI SCORES

If you are not satisfied with our resolution, or if your complaint is not resolved within 30 days, you may escalate it to the Securities and Exchange Board of India (SEBI) through the SCORES (SEBI Complaint Redress System) portal:

SCORES Portal: https://scores.sebi.gov.in
SEBI Toll-Free Helpline: 1800 266 7575 / 1800 22 7575
SEBI Website: www.sebi.gov.in

5. AMFI Investor Grievance

For complaints related to mutual fund transactions, you may also approach AMFI:

AMFI Website: www.amfiindia.com
AMFI Helpline: 1800-22-AMFI (1800-22-2634)

6. Online Dispute Resolution

Investors can also use the Online Dispute Resolution (ODR) mechanism for resolving disputes with market intermediaries:

SEBI ODR Portal: https://smartodr.in

7. Regulatory Details

AMFI Registration No.: ARN-0163
ARN Valid Till: 16 July 2027
Registered with: Association of Mutual Funds in India (AMFI)